Congratulations on your new, very personal rug, we hope it is Perfect!
We want your new rug to stay perfect, so here are some easy-to-follow guidelines for caring for your rug once it arrives.
UNPACKING: Please be careful in opening the packaging on your rug. Most rugs will be wrapped in plastic for safe shipping so take care when removing the packaging (knives and scissors can cut or damage the rug). Rugs can display minor wrinkles after being shipped in a tight package. We recommend you lay the rug flat on your floor and watch the irregularities dissipate over the next 2 weeks as the rug material fibers relax.
VACUUMING: Do it often. We recommend a suction-only canister vacuum. If your rug is wool or a wool-blend, do not use a beater bar or a very-high suction vacuum.
WOOL AND SYNTHETIC MATERIAL (NON-SISAL/SEAGRASS/JUTE):
- Never RUB, always BLOT. If you spill something on your rug, blot up the moisture with a clean white towel.
- Add a touch of hot water to your white towel. This helps dilute the spot.
- Use a dry towel next to absorb the water.
- Continue to alternate this process ONLY blotting, never rubbing, until the stain disappears.
- If the stain persists, you may want to try our Host Dry Cleaning kit.
- Professional cleaning may be required on occasion. Just be sure that whoever cleans it understands your rug construction and fiber content.
SISAL, SEAGRASS AND JUTE:
- BLOT spills immediately with a clean DRY white towel.
- Never use water or any liquid to clean a natural sisal, seagrass or jute rug. These materials are DRY CLEAN only. We recommend our Host Cleaning kit for use on these products.
Remember sisal, seagrass and jute rugs should never be placed outdoors or in an environment with moisture (like a screened in porch).
- Our outdoor materials can be cleaned with water (hose off)
- Allow to dry in sun
- If needed, you can use a mild detergent but no solvents or bleach in cleaners.