- Shop from Home
- Design Studio
- Customer Care
Open 7 days a week! Call us:
MON thru FRI 10-7 SAT 10-6 SUN 11-6
UNPACKING: Please be careful in opening the packaging on your rug. Most rugs will be wrapped in plastic for safe shipping so take care when removing the packaging (knives and scissors can cut or damage the rug). Rugs can display minor wrinkles after being shipped in a tight package. We recommend you lay the rug flat on your floor and watch the irregularities dissipate over the next 2 weeks as the rug material fibers relax.
VACUUMING: Do it often. We recommend a suction-only canister vacuum. If your rug is wool or a wool-blend, do not use a beater bar or a very-high suction vacuum.
WOOL AND SYNTHETIC MATERIAL (NON-SISAL/SEAGRASS/JUTE):
SISAL, SEAGRASS AND JUTE:
Remember sisal, seagrass and jute rugs should never be placed outdoors or in an environment with moisture (like a screened in porch).